FAQs

To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please email us at luma@exaultedlulu.com

We ship from our partnered warehouses & factories located in US, Europe and China.

HOW LONG WILL IT TAKE FOR MY ITEMS TO ARRIVE?

It will usually take 2 to 10 business days to process the orders, ship and for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

It will take usually between 1-2 business days.

Currently we only ship to the US. If you wish something shipped outside the US please contact us.

Yes, shipping is FREE on most  USA on most items. There will be discounts at all times.

We currently do not have an office but we are based in the USA.

We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

WHO CAN I CONTACT IF I HAVE A PROBLEM WITH MY ORDER?

All inquiries can be forwarded to luma@exaultedlulu.com

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex, Paypal, Shopify pay etc.

You can be absolutely be assured that all purchases here are safe and secure.

We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

For most countries you will not have to pay customs, but it depends on your location and amount of purchase.